Misbruik melden
Bij Eros Dates hechten we grote waarde aan de veiligheid en het welzijn van onze gebruikers.
Wij streven ernaar om een veilige en respectvolle omgeving te bieden voor dienstverleners en voor hun klanten. Daarom hebben we een proces ingericht waarmee je gemakkelijk melding kunt maken van misbruik of ongewenst gedrag.
Based on the evidence provided, we will conduct an internal investigation. The more information you provide, the greater the chance that we will be able to take measures, such as removing the advertisement or blocking the advertiser. Although we are not a party to mutual disputes, we want to work with you to ensure the safety and reliability of the platform.
At Erosdates, safety and privacy are of paramount importance, especially when it comes to reporting abuse. We understand that reporting unwanted behavior can be a sensitive step, and therefore guarantee strict confidentiality for all reports. Our team handles each report discreetly and carefully to ensure that users feel safe and protected.
A fraud report must meet a number of requirements:
- A clear account of what happened
The advertisement number and/or telephone number of the advertisement - A web link to the advertisement is also permitted if the advertisement is still online
- A screenshot of conversations that took place outside the ErosDates platform. It is important that we can see the telephone number of the advertisement at the top of the chat!
- If payment was made by bank transfer, proof of payment of the transfer.
It is important to explain that ErosDates is not a party to the agreement concluded between an advertiser and a visitor. Advertisers and visitors must resolve any disputes between themselves. However, we naturally do not want fraudsters on our platform and have set up internal processes to keep the site clean.
If you have been scammed by an advertiser on ErosDates, we recommend that you first report it to the police and then report this advertiser to us. You can also report it anonymously online via https://www.meldmisdaadanoniem.nl/.
You can report the advertiser to us by sending an email to the customer service email address support@erosdates.com or via the online contact form.
Abuse can take many forms and is not limited to the following examples:
- Offensive or inappropriate language
- Aggressive, intimidating, or threatening behavior
- Unwanted advances or sexual harassment
- Violation of personal boundaries or confidentiality
Fraud or failure to comply with agreements